Hospital-Based Clinic Storage and Billing Optimization: A CryoFuture Success Story

The Situation

A busy hospital-based fertility clinic was facing significant operational challenges due to limited space for specimen storage and difficulties in managing annual storage billing. The clinic was struggling to keep track of non-responsive patients, handle non-payment situations, and manage the transportation of specimens to other facilities. Additionally, dealing with patients who wished to discard their specimens added another layer of complexity and burden to the clinic’s embryologists, reducing their efficiency and taking time away from essential lab procedures.

Our Solution

To address these challenges, we implemented a comprehensive solution by transferring all stored specimens out of the clinic and into our secure facility. This allowed the clinic to drastically reduce its specimen inventory, only retaining a one-year supply for patients actively undergoing treatment. The freed-up space enabled the clinic to expand its IVF lab, thereby increasing their procedure and cycle volume.

Additionally, the clinic no longer had to handle patient specimen transports or discards, saving valuable embryologist work hours. With our system in place, the clinic also saw an improvement in their annual storage billing collections, with a 20% increase in payments from patients. The burden of managing non-payment or non-responsive patients was lifted, allowing the clinic to focus on core services without the administrative headaches.

The Results

Improved Space Utilization: Clinic now only stores one year of active treatment specimens, freeing up space to expand their IVF lab and increase cycle volume.

Eliminated Non-Payment Issues: The clinic no longer handles non-responsive or non-payment patients, streamlining their operations.

Billing Collection Improvement: Billing collections saw a 20% increase in payment rates from active patients.

Operational Efficiency: Saved hours of embryologist work by eliminating the need to manage specimen transports and discards.

By offloading the logistical and administrative burdens of long-term specimen storage and management, the clinic is now positioned to focus on their core mission: delivering superior fertility care to their patients.